Shipping policy
Production lead time
Our standard models and bespoke models have a lead time of 7 – 8 weeks for production. This lead time does not include transit and delivery to your premises and can vary according to seasonal demand. We will confirm an order the expected lead time and delivery date.
19. Delivery charges – UK addresses
Free delivery refers to most parts of England only. Devon. Wales, Cornwall and North M62 additional charges.
Delivery to locations such as Scotland, the Channel Islands, Isle of Man, Isle of Wight, Scottish Isles, Anglesey, Northern Ireland and Ireland will attract a separate delivery charge due to unavoidable shipping and carriage costs. Charges for these areas will be advised before the order is placed.
Please be aware that delivery costs are incurred from the courier services that we use and cannot be avoided. We are happy to provide a competitive quote for delivery to get your order to you, contact us for details.
Delivery is to roadside only. All deliveries must be signed for. No claims for obvious visual damage will be accepted unless signed for on the delivery note.
20. Delivery charges – Non UK addresses
If you require delivery to a location outside the UK, please email us as soon as possible to arrange delivery.
21. Delivery access and unloading
We use a conventional ridged 12m (36ft) long vehicle to deliver our cabins. All parts require manual lifting from the vehicle itself.
When ordering, you must inform us of any restrictions or obstacles that may affect our delivery vehicles, for example a road restriction, bridge or narrow road. If we are unable to deliver the products due to road restrictions or obstacles which you have not told us about in writing, you are liable for the initial delivery costs and the costs incurred to return the cabin to us or alternative arrangements must be in hand.
We do not accept responsibility for damage incurred to lawns, flower beds, fencing, panelling, driveways, paths or garages when delivering and unloading the cabin.
22. Accepting delivery at your premises
Delivery will be made Monday to Friday 8am – 7pm, you will be contacted prior to the agreed delivery time to finalise details, some models will be delivered on a flat bed vehicle and will need to be un-loaded by hand, the driver will assist with this. Most cabins are off-loaded with a hiab crane. The cabin is made from kiln dried timber and must be covered if it to be stored outside prior to construction and treatment with a moisture regulating stains, this is to prevent moisture/rain from warping, unless you plan to store your cabin inside, you will need tarpaulins. All deliveries must be signed for; no goods will be left without a signature. No claims for obvious visual damage will be accepted unless signed for on the delivery note. Please do not book any fitting labour or commence building until all components have been fully checked and you are happy with the contents. Only one notification of missing/damaged parts will be accepted, any additional requests will be subject to parts and delivery charges.
23. Lead delivery times
Cabins will be delivered after the full amount has cleared into our bank account. Upon order we will give an estimated date to expect delivery to your premises, this time may vary according to seasonal demand.
We will confirm approximately 3 days in advance what date you can expect your cabin to be delivered. We cannot be specific on what time you can expect delivery but we can contact you 1 – 2 hours before arriving at your premises.
We cannot be help responsible or liable for late deliveries, or held liable for any losses, costs or damages incurred by you, or a third party, should delivery be delayed due to factors beyond our control, or factors we are not aware of.
We will make all attempts to notify you, if we understand and have knowledge from the carrier of a delay.
It is your responsibility to ensure that all the components and glass is checked against the delivery note and inventory on arrival.
If you are able to check your order fully at time of delivery, because of restrictions, we ask that you sign the delivery note as “UNCHECKED”.
Please retain all packaging in case of returns.
24. Damaged or missing components
Broken or missing parts does not constitute grounds for refusing or cancelling the order. It is your responsibility to check all glass doors and windows on delivery. If you discover a broken or missing cabin component upon delivery, please give this to the delivery driver and notify us to arrange replacement part.